Credit Agricole a multi-channel mutual bank Case Study

Credit Agricole a multi-channel mutual bank - Case Study Example She had developed trust in the bank through her long time financial advisor. In going back to ask for the mortgage, Pauline was a little bit disappointed when she found that her financial advisor had moved 3 months ago. Even though she accepted that reality, she still went forth to seek services of the bank without comparing to other banks. Pauline and Louis were disappointed with the initial interest rate offered to them by Bernard, which was 5.5 interest rate plus insurance. The two had hoped to bargain an insurance rate less than 5.5% based on having a long customer loyalty history. This was not the case as the prices were reached by simulation software and any cut not allowed. Pauline was shocked to get a phone call after cutting a deal with Bernard of paying the mortgage at 5.5% interest rate plus insurance, though she was realized the same bank had an ongoing promotion of 4.8 % which had been reserved to outbound call-center campaign. Pauline was disappointed when Bernard pretended not to know such a service existed, though later called her and gave her the mortgage at 4.8% interest rate. Pauline found that service delivery by the people in the bank to be slow. Before getting an appointment to Bernard, it took her 2 attempt to get a chance. The call center advisor was slow in responding to crucial questions and making arrangements. In addition, Bernard was not available at some point to see Pauline, though she was at his office. Bernard took days to reply to Pauline’s requests and messages. The financial advisors, Bernard appeared not to have coordinated with well will the call center advisors since they had different information about what Pauline should get for her mortgage. The service which Pauline received was not upto standard like the way she had expected. The process of getting the mortgage took a very long time, and it had a lot of uncertainties and conflicting figures

Three ideas(devote one paragragh to each idea) how you might use the Assignment

Three ideas(devote one paragragh to each idea) how you might use the content of our Planning & Evaluation in the future as an adminstrator - Assignment Example The book offers guidance on the importance of project planning in organizations (Sylvia & Sylvia, 2012). Project planning is important if an organization has to achieve its goals and objectives. Project planning help to identify priorities in terms of projects, and which projects should be prioritized for funding. Non-governmental organizations participate in many projects that are aimed at helping the society. Before an NGO participates in a given project, it ensures that it has enough resources that will fund the project. The book offers important information on how planning can be done. Project planning must be consultative with the involvement of all the stakeholders. Consultation helps to come up with the best ways to implement a project to avoid impediments that may face the project. The book offers information about cost-benefit analysis. Cost–benefit analysis is a systematic process used to calculate and compare costs and benefits of a project or decision (Sylvia & Sylvia, 2012).The analysis serves to decide if the investment is sound and provides a basis of comparing projects. As an administrator in a non-governmental organization, I would be able to use cost-benefit analysis to know if a project that my organization intends to undertake has any benefit to the community. An organization can do many projects, but not all of them accrue the same benefits. Cost-benefit analysis will help to determine a project that has a long lasting benefit to the people. As an administrator, I will use cost benefit analysis to establish the amount of money that my organization will pipe into a given project. The analysis will assist to identify the benefits that my organization will get because of investing in a particular project. In my administration role, I will be able to budget for the activities of the organization. Budgeting is critical in order to utilize